Privacy Policy

When you visit grandtvs.com or interact with Grand Motors, we may collect the following types of information:

• Personal Information: Your name, phone number, email address, and any message you submit through our enquiry form or WhatsApp link.
• Vehicle Preference: The TVS model or service you are interested in, as selected in our enquiry form.
• Usage Data: Pages visited, time spent on site, browser type, device type, and IP address — collected automatically via analytics tools.
• Location Data: Approximate geographic location derived from your IP address. We do not access precise GPS location.
• Communication Records: Any communication you initiate with us via phone, email, or WhatsApp.

We do not collect payment card information, Aadhaar numbers, or any sensitive financial data through our website.

The information we collect is used solely to deliver better service to you:

• To respond to your vehicle enquiries, test ride requests, and service bookings.
• To send you relevant information about TVS vehicles, offers, and promotions at Grand Motors (only with your consent).
• To improve our website content, usability, and user experience.
• To comply with legal obligations and resolve any disputes.
• To analyse website traffic and understand how visitors interact with our pages.

We will never use your information for purposes unrelated to our automotive dealership business without your explicit consent.

Grand Motors does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• TVS Motor Company: We may share enquiry data with TVS Motor Company Ltd. as your authorised dealer for vehicle booking, warranty registration, or service follow-up.
• Finance Partners: If you opt for EMI or loan assistance, your contact details may be shared with our banking or NBFC partners solely to process your application.
• Insurance Partners: If you request insurance, relevant details will be shared with the insurance provider.
• Legal Requirement: If required by law, court order, or government authority.

All third parties we work with are bound by confidentiality agreements and applicable Indian data protection laws.

Our website may use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand website traffic patterns. This data is anonymous and aggregated.
• Marketing Cookies: Used to deliver relevant advertisements. You can opt out via your browser settings.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

We take reasonable and appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

• Secure HTTPS encryption on all web pages.
• Restricted access — only authorised Grand Motors staff can access enquiry data.
• Regular review of our data collection and storage practices.

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Grievance Redressal: Lodge a complaint with us or the Data Protection Board of India.

To exercise any of these rights, contact us at contact@grandtvs.com or call +91 79944 89910. We will respond within 30 days.

Our website contains links to third-party websites including tvsmotor.com, WhatsApp, Google Maps, and social media platforms. Grand Motors is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately and we will delete it without delay.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach us:

• Business: Grand Motors
• Address: Cherankunnu, Chengayi, Taliparamba-Iritty Rd, Sreekandapuram, Kannur, Kerala 670631
• Phone: +91 79944 89910
• Email: contact@grandtvs.com
• Hours: Monday to Saturday, 9:00 AM to 6:30 PM IST